Viagogo will keep saying they already paid you but they will never show you the proof of payment. The information accessed Read More, Are You a Current or Former Employee or Patient of South Shore Hospital In Chicago, Illinois? Why is the price printed on the ticket different to what I paid? You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. 'It's been a bit of a headache and I don't know where I stand with anything.'. Which? Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee, subject to the limitations set forth herein. Answer (1 of 3): Viagogo runs prudent customer care operations. 7.3 Additional Policies. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. Viagogo will keep saying they already paid you but they will never show you the proof of payment. 684 Posts. 6.5 Tax Indemnity. However during the pandemic the response times may slow down. 2.5 Tax on Seller Proceeds. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Tickets for Waste Management Phoenix Open. The refund will be received from the Event Organizer within 30 days. 2.17 Season Cards. If you bought your tickets directly from the event organiser or primary ticket retailers, such as See Tickets or Ticketmaster, you'll have extra consumer protections. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. Gordon was offered a refund, but only after spending hours on the phone and contacting the organiser personally. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . Many events have been postponed or rescheduled, rather than cancelled, due to coronavrius. I had put the required amount of 180.00 per a ticket. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Viagogo is a ticket marketplace for concerts, sports and theatre events. Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. To register, You must provide your real name, address, phone number, and email address. That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. This is so frustrating its been 2 years !!! Scott eventually obtained a refund but said it took him countless hours to get his money back, and warned that others may not have the tenacity to hound them like we did. We may also first deduct any amount you owe us from any amount we owe you. 5.2 Violations, Termination and Suspension. 5.4 Making Adjustments. Jay Chou Concert Tickets. Hombres G Tickets. 2.1 Requirements. 2.7 Payment Authorisation. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? 4.3 Sellers Shall Not Include Promotional Material with Tickets. Festival de Vina Tickets. Leave us a message by clicking the Contact Us button. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. BLACKPINK Tour 2023. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. I would love to join this lawsuit as I am in the same boat! In the event of a postponement, refunds are not granted. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Some sites, like Viagogo, have already said customers will get a full refund in the event of a cancellation. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Shows from the North American leg were also postponed until 2022 for the same reason. Received Refund in full for cancelled concert. This does not prevent us from varying these terms without reference to them. It might well be worth trying, particularly if your event organiser has confirmed the event as cancelled. 4.Select the button beside the transaction you want to dispute, then click Continue. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. Take a photo of a faulty item and add a brief description. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Taylor Swift Tickets. You should typically get a refund for the ticket and any fees or service charges within 30 days. Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Many event managers have already committed to providing refunds for cancelled events. The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. No refund, no answered or returned email for days. The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its . It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. FanFair Alliance - Ever get the feeling you've been cheated? We think businesses - especially those with substantial resources - should still provide refunds for events . . If the event . 'Such tickets will become void and the ticket holder refused entry to the theatre. It asserts that Shiflett did not adequately analyze the effect of state laws on a nationwide Class. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. By using our Site, You agree to accept this Agreement. that reports on class action lawsuits, class action settlements, We often link to other websites, but we can't be responsible for their content. 'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. Due to extreme weather conditions, our phone lines are currently closed. Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. The organiser will tell you how to get a refund. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Explain your case the best you can. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. If you're thinking of buying tickets from a secondary ticketing site, make sure to check the venue and event organiser's policy on resale tickets before doing so. We may investigate complaints and violations of our policies. 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. found tickets for Hamilton at Victoria Palace Theatre being sold for 714 per ticket and in breach of the venue's T&Cs. contends that Viagogos action is in direct violation of the companys stated policy. If so, you may be forced to pay for replacement engines and repairs out-of-pocket. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. 2.16 Claims under the viagogo Guarantee. 6.11 Permitted use. Dial +1 (866) 788-2482. Gill opened a dispute with her bank, but was refunded by Viagogo before her bank started investigating her case. "If it's been canceled, chances are you're . You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. The Weeknd Concert Tickets. Be the first to hear about special offers. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. ', Viagogo explained, 'If an event is completely cancelled, the customer is entitled to a cash refund or 125% voucher. Let us know in the comments! Even after I provide my bank statement to them and their . How do I unsubscribe from your newsletter? No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. You may find other users information to be offensive, harmful, inaccurate, or deceptive. BTW the tickets were available also the same day of the concert. 6.2 Waiver of Consequential Damages; Liability Limit. Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. 7.1 Ownership of Intellectual Property. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a seller's transaction. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. The 1975 Tour 2023. We endeavour to rearrange delivery with the customer or arrange a collection point. Unfortunately it might take a lot of back and forth communication. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. I am based in Indiana. Are you still waiting on a ticket refund for an event canceled due to the pandemic? . Wait for a StubHub representative to reach you. 2.18 Merchant Description. To sell tickets, a Seller lists the tickets in the Site database. I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. Viagogo, a ticket marketplace platform, is battling to avoid nationwide certification of a class action lawsuit alleging it failed to provide refunds for events scheduled during the pandemic. Best regards, Viagogo team. We will contact you. will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. the price it is sold for on the primary market). I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Two other consumers, who used Viagogo to buy tickets to the golf Open Championship and a My Chemical Romance gig, said they had got their money back only after appealing to their banks. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, solicitors, agents and employees, harmless against all liabilities, costs and expenses (including reasonable solicitors fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, solicitors and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. I have called over 30 times half of them tell me oh yes your event is canceled im going to escalate your case and the other half lie and says no your event is only postponed. Eric Clapton Concert Tickets. and that I would only receive a refund if the concert was cancelled etc. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. If the event has been cancelled, send them evidence of this. The Weeknd Tour 2023. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Paid 250 Euro VS the real cost of 100 euro. Taylor Swift Tickets. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . your claim status, claim form or questions about when payments are Provide the information they might require. All sales and bids are final. Viagogo is refunding people who bought tickets to events that have been permanently cancelled due to coronavirus - or giving them a "125% voucher". It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. During this time, the Site will be temporarily unavailable. How do I change the email address on my account? Carnaval Barranquilla Tickets. An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. "Comparably priced" replacement tickets are determined by viagogo in its discretion. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. 6.3 Allocation of Risk. The good date is 9/11/21, but the relisted my tickets for 9/21/21. Ticket listings are a representation of actual seat location. We do not control the information provided by other users which is made available through the Site. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. What is the viagogo complaint handling process? I had tried calling them and the day of the concert and no answer. May 3, 2021 / 1:22 PM / AP. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date.