Av. We'd like to assure you that we put the welfare of our people and customers at the heart of what we do and have rigorously adhered to the Government recommendations to create safe working environments for our employees. } else if(document.documentElement.initCustomerAccountsModels === 0){ Thank you for your feedback and sorry to read your comments. This was done because they said I owed them holiday which they asked me to take as compassionate leave. } So you can be confident that youve got the right cover, thats tailored just for you. Please include your policy/quote number, as well as your contact details for us to respond to you as soon as possible. $(function() { Staysure Job security & advancement reviews - Indeed Having problems? Warm regards,Vicki, Why not be upfront and tell people they can get it cheaper, no consideration on grades of cancers, I am low grade will take 10 to 20 years to affect me so why one size fits all, it is so wrong. longer working hour, monotony work, short holidays. Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. Staysure Complaints Email & Phone | Resolver UK We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. Check out what 241,874 people have written so far, and share your own experience. You deserve to be treated better especially for what youre getting paid. If you believe your complaint hasn't been handled appropriately, or you're unhappy with the outcome, it may then be referred to the. Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career. When automatic payment didnt seem to work put straight through to finance and explained what would happen.Decided to renew after looking at other comparison websites. Quick and efficient service, very knowledgeable of medical conditions.Thank you. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Average Interview. The People Team. Warm regards,Ross. I know you have to make money but not to sure if the way you do it is ethical, Dear Mr SattinThank you for taking the time to leave a review.Staysure take all feedback relating to our products and services seriously. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Working as a Customer Service Representative at Staysure: Employee Not everything they do makes sense. We use dedicated people and clever technology to safeguard our platform. Started online, then had to ring them.Got quote from phone call but to be sure not a good time paid but informed bloke I was not happy as a previous letter had quoted much less.Then I got quote from the online information which was lot less than the phone call one which I had already paid for.When I tried to ask for explanation got nowhere.Complaint in but not holding my breath.Both quotes have disappeared from my mail inbox .interesting. A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. Were available during the following times:
Overall experience. Staysure Employee Reviews for Customer Service Representative - Indeed Staysure Travel Insurance Reviews | Read Customer Service Reviews of We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} Staysure Reviews - Read 100 Genuine Customer Reviews | staysure.co.uk .wsite-footer blockquote {} ) I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. Date of experience: March 13, 2016 .blog-header h2 a {} Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. Theres no jargon in our rights guides. No progression here unless your good friends with the senior management. Create your My Staysure account, or login here. if(document.createEvent && document.addEventListener) { _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; Get started with your Free Employer Profile. As I was desperate I bought it. There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. Kind regardsSophie. Warm regards,Ross, Information provided by various external sources. They subsequentialy told me to claim for myself. Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review.
I think it may be that I included the symbol. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Interview. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. Had team leaders record secret conversations trying to do what I have no idea. right: 0 !important; Companies can ask for reviews via automatic invitations. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Then like us on Facebook and follow us on Twitter. "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. They are passionate about supporting new people into the business and we receive great feedback. Warm regards,Ross. Full-time, Part-time . Staysure Travel Insurance Reviews | Read Customer Service Reviews of Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Unhappy with your Staysure experience? It wasn't great. Friendly team with lot of knowledge. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. They were rude, there was no consideration, no bereavement line. https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5. - Email address - Full name - Telephone no. Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different. The Embassy were amazing. Despicable service from dishonourable people. How do I access my My Staysure account? - Staysure Support .wsite-product .wsite-product-price a {} Constantly being told to hang in there because improvement are happening when quite clearly they werent. .blog-header h2 a {} I tried three times and received a message that there was something wrong but no explanation on what the problem was. Thursday 29 December: 8:30am 8pm The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. The process took 1 week. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Also, for some of our insurers we may receive a profit share payment if they You can be certain that youre talking to the right person at the right time. #wsite-title {color:#000 !important;text-transform: uppercase !important;} Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Here are 8 tips for writing great reviews. Policy purchased, but I am not happy. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Information provided by various external sources. I have not received my email confirmation, I didn't receive my documents in the post. Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls. I applied online. It took me a while to have the courage to write this and they will reply saying theyre here to help when it reality they care about the company and how it looks not the employees. The operator was very efficient, helpful and knew his business. Not happy. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. } A good clear line, too, with no annoying background noise! Dear DonaldThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. Send your complaints and reviews - and we'll publish the best, and worst! Happiness score is 39 out of 100 39. Were sorry that you felt unsupported during your time with us and wish you the best in your future role. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. [{"id":"572543938531348002","title":"Vehicle Insurance","url":"vehicle-insurance1.html","target":"","nav_menu":false,"nonclickable":true},{"id":"421888024580954800","title":"Energy","url":"energy.html","target":"","nav_menu":false,"nonclickable":true},{"id":"619399134206047953","title":"Home Insurance","url":"home-insurance.html","target":"","nav_menu":false,"nonclickable":true},{"id":"680077050233375796","title":"Pet","url":"pet.html","target":"","nav_menu":false,"nonclickable":true},{"id":"237491980184033506","title":"Travel","url":"travel.html","target":"","nav_menu":false,"nonclickable":true},{"id":"270266423859338210","title":"Kelvin MacKenzie","url":"kelvin-mackenzie.html","target":"","nav_menu":false,"nonclickable":true},{"id":"431466404164604185","title":"Shopping","url":"shopping.html","target":"","nav_menu":false,"nonclickable":true},{"id":"834396131212916311","title":"Your Complaints","url":"your-complaints.html","target":"","nav_menu":false,"nonclickable":true}], a:link, TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. The whole process did not take long and the end result was a very reasonable priced policy with the cover we needed. If youd prefer to speak to a member of the team on, please call us on:
Staysure Interview Questions (2023) | Glassdoor They pick and choose who is significant to you when they pass away. But the actual service once connected to an agent was excellent. Staysure hiring Customer Service Insurance Agent in Northampton .wsite-button-large .wsite-button-inner {font-size:14px !important;} We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv Saturday: 9am 5:30pm Staysure Customer Service Team Get in touch with us if you'd like to make multiple changes to your policy. Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. left: 0 !important; When is a time you've been in a difficult situation and how did you solve it? Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. 28703 San Sebastin de los Reyes Anyone can write a Trustpilot review. We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. We hope this will continue to inform and provide insight to our employees on the decisions we make. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. Not a good experience. I had to pay for the repatriation and all additional costs there and then myself, this was thousands. In the 4 years I was there I hit some sort of bonus each month.
Warm regards,Katie, Have not had to claim yet so experience limited but arranging insurance was easy and efficient, Dear Keith Bardon,Thank you for taking the time to leave your review.We are pleased that you found the service efficient and easy.Thank you for choosing Staysure.Warm RegardsJae. The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. The People Team. ERGO Seguros de Viaje a:hover, Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. Thank you for taking the time to post your feedback, its great to hear that you enjoyed your time with us and particularly the great people that work here and the reward package on offer. As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Team leader will tell you they will call customer back 3 working days later. A lot of pressures, every second of your day is reviewed!
11 Staysure reviews. Will definitely be dealing with Staysure in the future for my holiday cover. ERGO Seguros de Viaje Well always be on hand with guidance and support to help you get the results youre looking for.
Staysure complaints & reviews | A Spokesman Said .wslide-caption-text {} Learn more about Resolver Pro and how to claim your business. Lack of progression I would say but good vibes. #wsite-title {font-size:36px !important;} I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. policy. We are remunerated by commission for the arrangement, service and renewal of .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. I have passed your review onto ERV and have asked them to respond to your complaint as soon as possible. A company who has to bang on about diversity isnt a diverse company. Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. .wsite-product .wsite-product-price a {} Have a fantastic holiday. } We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Staysure 7 Nov 2022 - Remote Customer Service Representative . Your Staysure Reviews. your insurance policy. function initCustomerAccountsModels() { The calls are non stop , its very busy and mentally exhausting . Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, longer working hour, monotony work, short holidays. He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) a:visited, Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB Consiglieri Park Estrada Consiglieri Pedroso, text-decoration: none !important; 2023 Resolver Consumer Online Limited. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled.
Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. Just raise a case and leave feedback after. _W.isCheckoutReskin = false; Your agent was fine, but your system baffles me. Dear Denis Kumm,Thank you for your 5 star review. At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. Policy came through as expected. Clear All. Its quick, easy and totally free. - Saturday: 9am - 5:30pm
} You need to sharpen up the verification/activation mechanism. I interviewed at Staysure (London, England) in Jun 2022. Dear Phil Masters,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. Dear Mr Brennan Thank you for taking the time to leave a review. 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. Filter.
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Kind regards Yvonne GS Gordon Short 4 reviews ES 16 hours ago Verified Easy to use and very competitive Staysure Customer Service Reviews | Glassdoor I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. var initEvt = document.createEvent('Event'); . Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. and make your voice heard. After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. //--> We have measures in place to ensure the bonus is awarded fairly across both our sales and customer service areas and continuously monitor activity and welcome feedback from our agents. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Pros & Cons are excerpts from user reviews. Northampton, NN4 7YB. Find Reviews.