Whilst ascertaining information employee must be polite cordial and helpful to the guest. 54.89% of resumes with Lead Receptionist descriptions have at least one of these terms. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Receptionists work within an organization to help it run smoothly. They must be able to listen attentively, be able to organize and plan, and have excellent customer focus. Specific work location requirements may be based on location where candidate lives and can be discussed further if granted an interview. They may also be involved in providing support to other office staff, such as secretaries and administrative assistants. head receptionist Also, if you have someone to handle some of the administrative tasks, omit them from here. The best receptionists are friendly, extremely organized, and comfortable multi-tasking. A receptionist is a person who supports management at all levels of the organization and usually greets the public and answers the company telephone. The senior receptionist performs various duties, tasks, and responsibilities as shown in the job description example below: Coordinate the activities of the reception team Ensure that every phone call is handled in a courteous and professional manner and that all visitors are appropriately attended to Responsible for directing inquiries accordingly Discount on veterinary care and products for your furry family members. Front desk professionals are typically more organized and can manage more tasks at once, making them better suited for handling reservations andcheck-ins. Answer all phone calls in a professional and courteous manner. Albert is an expert in internet marketing, has unquestionable leadership skills, and is currently the editor of this website's contributors and writer. The receptionists at the health care and social assistance office are always very helpful and eager to help. Responsibilities: Maintain inventory; Open and Close of Offices; Ensure patient contact information is up-to-date; Set daily appointments; Lead Receptionist will manage patient complaints calmly and professionally; answering incoming calls; Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. You also have the option to opt-out of these cookies. A spa receptionist is a person who receives customers to a Spa and attends to their inquiries about services offered in the Spa. Kelly is an SMB Editor specializing in starting and marketing new ventures. A rude receptionist could make a customer feel bad. The most common race/ethnicity among lead receptionists is White, which makes up 55.7% of all lead receptionists. When you work with us, you get these benefits: (Include the benefits you provide your employees and those that could attract the right candidates. A step-by-step guide to help you hire top quality receptionists. 10. Receptionist Job Descritption. But being a career receptionist can actually be an incredibly fulfilling career path in itself, with great earning potential. Under policy direction from the Practice Administrator or Owner, the Lead Receptionist performs a wide range of difficult to complex administrative activities related to the clinic providing quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and personnel The skills and qualifications part of your front desk receptionist job description is the most important part of the job description. Our growing company is searching for experienced candidates for the position of head receptionist. Most receptionists handle more than one role and some even specialize in a few niches. Receptionist job descriptions should match a companys specific needs. Receptionist Job Description. She often confirms bookings in writing, using a computer to prepare letters or send emails. Receptionists need good communication skills and a high school diploma or equivalent to be successful in the job. In addition, because theyre often the initial contact for customers and clients, they must have excellent customer service skills, be a problem-solver, and gracefully assist unhappy customers. provides administrative assistance to various functional areas of the corporation, including mail and/or courier processing, booking meeting rooms, catering, etc.;. ), (Please include the qualifications that apply to your job description.). Southwick Village by StoryPoint Group. Coffee runs for office staff and retrieving mail from the mailroom are things that Receptionists can do during downtime. If you have a good sense of humor, you?ll be great at this position. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. Basic computer/data entry skills. Receptionists also perform various administrative tasks. The first shift typically arrives at 7am to take over from the night shift and help out during the day. However, receptionists typically wear a number of hats and have multiple responsibilities that range from greeting visitors to scheduling office resources. We appreciate you taking the time to review the list of qualifications and to apply for the position. Competency in Microsoft applications including Word, Excel, and Outlook. Table of Content You will take on a rewarding position with an innovative company where hard work pays off and advancement is always a . In some cases, receptionists may also be responsible for conducting exams and surveys for their clients. Bachelor's and Associate Degree While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent. They may also be involved in some other office role such as handling finances, data entry, or accounting. A receptionist is more focused on just answering calls and dealing with customer questions, while a front desk professional focuses on check-ins, check-outs, and reservations. Qualifications for spa receptionist. Any company would find the following skills in a receptionist invaluable -. Receptionists are often seen as short-term jobs, part-time positions, or stepping stones on your overall career path. Telemedicine, patient portals, barcode scanners, printers, and medical devices are just some of the technologies that impact providers and patients. Receptionists interact with clients, customers, delivery staff, and other public service members throughout their day. These cookies do not store any personal information. We have included head receptionist job description templates that you can modify and use. Receptionists are responsible for greeting visitors and delivering exceptional customer service assistance. Physicians and other staff know they can rely on you to provide the best possible patient experiences, which is why you'll have an opportunity to mentor others as you grow with Legacy. ), (Tell the potential hires what they should do to apply. Using our career map, a lead receptionist can determine their career goals through the career progression. Her writing has also appeared in NewsWeek and Huffington Post. They need to know how to use office equipment. The minimum requirements for a candidate should be detailed in the specifications. Ensure the maintenance of the front office, entrance foyer, staff area, and board room, Responsible for checking the state of stationery and equipment in the reception area and if found to be malfunctioning, the maintenance personnel should be informed to fix it, Ensure compliance with all company policies, procedures, and guidelines, Ensure records are kept properly so that they can be easily retrieved for review when needed by relevant personnel, Provide support, mostly administrative to other members of staff according to the directives of the manager, Effective use of English grammar, spelling, and vocabulary, Knowledge of standard procedures and practices in an office, Some knowledge of government operation or other complex and multi-function operations, Ability to communicate must be fairly strong, as this will promote effective working relationships with other member of staff, Ability to understand people that come around, with a degree of poise, and to assist them with their inquiries, and help them with the necessary information that they want, Ability to flow well with visitors to the office, and also to maintain a cooperative relationship with other staff, Ability to learn on the job and apply to work. If you are making a resume for a receptionist job, the skills and qualities presented above can be used in the skills section of the resume to make sure that you have the skills to excel in the job. A receptionist is someone who assists customers in finding the right information and helping them purchase products or services. She checks them in and out, and gives them their room keys. Learn about the key requirements, duties, responsibilities, and skills that should be in a receptionist job description. Receptionists are responsible for providing a warm and welcoming environment for visitors to the office. Tell us what *you* think of our resources and what youd like to see here in 2023. They have a responsibility to allocate the appropriate amount of time to each one. when the caller asks for their name. This learning should include information about personnel, organization, and service improvement, Ability to work effectively under continuing pressure and possible interruptions, Ability to understand and keep to instructions, whether oral or written, Any previous training on customer service or people management will be an added advantage, Working in similar occupation to have gained experience on the job, which demonstrates possession of the required abilities and knowledge, Having a chatty and cheery personality. Share details of the right person to connect with, including contact number and email address. During the typical day of a receptionist, he or she takes phone calls, schedules appointments, and manages internal and external traffic within the office space. The receptionist's job could always turn out to be a step towards a more fulfilling career. Answer and direct phone calls in a polite and friendly manner, Welcome visitors in a warm and friendly manner, and answer any questions visitors have, Maintain reception area and all common areas in a clean and tidy manner at all times, Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer, Keep detailed and accurate records of visitor requests and of calls received, Receive deliveries; sort and distribute incoming mail, Take inventory of supplies and restock as needed, Maintain the general office filing system, High school diploma or general education degree (GED) required, 2-3 years of relevant experience in an office environment, Demonstrated ability to read, write, and speak English, Comfortable multi-tasking and prioritizing tasks without guidance. If you are strong in leadership, critical thinking and . In addition, they are familiar with Microsoft Office, so they can handle all the tasks associated with customer service. Zippia analyzed thousands of lead receptionist job descriptions to identify best candidates. Working as a receptionist, you may bear the brunt of visitors' and supervisors' frustrations. The senior receptionist is one who represents an organization in a friendly and professional way. Even though some lead receptionists have a college degree, it's possible to become one with only a high school degree or GED. A receptionist is looking to make a workspace free of stuff. Candidates should show up prepared to answer questions that will evaluate their experience, familiarity with workplace tools, process, and skill set, as well as their ability to make quick judgement calls. A Front Desk Receptionist is responsible for performing clerical tasks in an office setting. You will welcome guests and greet people who visit the business. pens, forms and brochures), Provide basic and accurate information in-person and via phone/email, Receive, sort and distribute daily mail/deliveries, Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges), Order front office supplies and keep inventory of stock, Arrange travel and accommodations, and prepare vouchers, Keep updated records of office expenses and costs, Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing, Hands-on experience with office equipment (e.g. Primary responsibilities for this role include scheduling, insurance verification, registration, balancing of copay money, and balancing of daily or weekly deposits. Typically a job would require a certain level of education. Read what Lead Receptionist professionals have to say about their job experiences and view top companies for this career. Hire faster with 1,000+ templates like job descriptions, interview questions and more. Start a free Workable trial and post your ad on the most popular They also have the ability to multi-task and are comfortable in a variety of positions. The receptionist is the one who greets people. Announcing clients as necessary. ZipRecruiter is one of the leading online job search engines, with salariesranging from 24,000 to 32,000. Associates or bachelors degree in a related field. We do not offer financial advice, advisory or brokerage services, nor do we recommend or advise individuals or to buy or sell particular stocks or securities. Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs. The most common skills on a job description for a lead receptionist are, Find Your Match Instantly Out Over 100 Million Candidates. A receptionist is a position that requires interaction with customers and is responsible for providing a high level of customer service. job boards today. Depending on the degree and certification that a person has, they may be able to become a front desk supervisor or an editor in chief at their own company. The responsibilities section contains an average of 21 bullets points. Learn how to become a Lead Receptionist, what skills and education you need to succeed, and what level of pay to expect at each step on your career path. To be considered for the position of senior receptionist in most organizations, there are certain vital skills, knowledge, and abilities employers normally expect applicants to have, which include the following: Hint: Since the above skills and qualities are what employers look out for when hiring, you can also use them in making your resume, as long as you truly possess them. She takes bookings (by telephone or email), prepares bills and takes payments. The requirements section contains an average of 3 bullets points. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. You'll see a scenario with Show More Lead Receptionist Education Requirements, Operations and Patient Safety for Healthcare IT Staff. They answer and transfer phone calls to employees, sort and deliver mail to employees, and greet visitors when they arrive for meetings with management or sales staff. Top 5 customer service representative interview questions with detailed tips for both hiring managers and candidates. However, regardless of what your salary is, it?s important to be able to do your job well and take care of all the people who work for you. A receptionist position can be considered entry level, but can also be the first step up the corporate ladder. A nice report about Mechanical Lead career description. They are in charge of helping clients find their way around the office. You might be using an unsupported or outdated browser. Prior experience as a receptionist is also helpful. When you onboard an employee, you must have them sign I-9 and W-4 forms, report new hires to your states department of labor, ensure youre set up to file payroll taxes and post any required notices in shared workplaces. Finance Service Representative Carter Bank & Trust Jobs, Registered Nurse Supervisor Caring Heart Rehabilitation and Nursing Center Jobs, Real Estate Agent The Real Estate Group Jobs, Assistant Community Manager Housing Visions Jobs, What Does an Administrative Receptionist Do, What Does a Receptionist/Administrator Support Do, What Does a Receptionist/Billing Clerk Do, What Does a Receptionist/Customer Service Do, Receptionist/Administrator Support Resume. Many companies hire receptionists as entry level employees and they are expected to have no experience. The median pay for a receptionist is $13.12 per hour. The Forbes Advisor editorial team is independent and objective. Receptionists are responsible for providing customer service and managing the front desk of a business. The most common degree is a bachelor's degree degree with an business major. You need to be excellent in communication, able to manage your time well, and be willing to work independently. Receptionists oftentimes advance into administrative assistant roles. This role may require working in shifts, so flexibility is a plus. Post a Job on Zippia and take the best from over 7 million monthly job seekers. Choose a template with the colors, fonts & text sizes that are appropriate for your industry. To ensure team members have current knowledge of the booking systems, meeting rooms, site facilities, local area and other general product knowledge necessary to perform their duties, Manage daily and quarterly meeting room requests and co-ordinate the booking of meeting rooms making effective use of the room booking system, Handles the phones and the reception desk, Assembles and summarizes information as required, Prepares charts, graphs and tables for presentation or inclusion in reports, Ensure consistent high standards of customer service across all UK NAP receptions, Develop and oversee processes and procedures such as Reception manuals, templates, Standard Operating Procedures, Strive for continuous improvement in the way the Reception team assist the NAP business as a whole, Investigate better management systems where applicable such as telephone statistics, staff contact information etc, Develop and share best practice between Reception teams other Facilities staff as applicable, Access and Internet research skills helpful, Capacities and Catering policies so as to efficiently support the PA Community, Our projects and clients so that every person is managed in a personalised way, Line management of all reception staff, developing staff, managing appraisals, disciplinary, rotating holiday, recruitment, Ensure that the resources of the Reception team are effectively deployed taking into account peak and trough periods, breaks etc, Personally support reception during key hours including lunch breaks, providing hands-on support, training and guidance to drive & improve standards, Ensure team members are encouraged to participate with putting their ideas forward and being open and honest with each other, Monitor telephone answer system ensuring all targets are me and calls are answered, Training and development of the reception team if needed. If you include the most desirable receptionist skills on your resume, you are more likely to be identified by a hiring manager as a promising candidate for the job. But the receptionist is just one part of the organization. This position serves as a resource for other staff, problem solves independently and is self-directed. Responsibilities. We also use third-party cookies that help us analyze and understand how you use this website. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Using a machine learning data analysis, we determined the following key facts about lead receptionist job descriptions: Clinic patients arrive with questions, concerns and hesitations. Receptionists handle a variety of administrative support tasks, including answering phones, receiving visitors, preparing meeting and training rooms, sorting and distributing mail, and making travel plans. Shows empathy as and when required. The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Learn about the key requirements, duties, responsibilities, and skills that should be in an executive assistant job description. With that said, there can be a lot of overlap between the two positions. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Advisor site. Americas: +1 857 990 9675 But opting out of some of these cookies may have an effect on your browsing experience. They are also in charge of announcing clients when needed. Provides basic information to patients about the clinic, directions to buildings, etc. are essential for this position. He/she will be responsible for supervising the receptionist on a daily basis and ensuring that all functions are carried out in accordance with stipulated protocols and procedures. Answering, forwarding, and screening phone calls. Generally, they report directly to an Office Manager. A receptionist is responsible for meeting and greeting clients, booking meetings, and arranging couriers. When you post a receptionist job listing, you should think about the reception job duties that you need your employee to handle. They typically sit in the main lobby area of an office and are the first person who guests see upon visiting the office space. Therefore, to succeed on this job, the receptionist must make it a priority to learn about all his/her clinic's procedures. Keys to writing a lead receptionist job description. Help share this content: If you enjoyed our senior receptionist job description and skills, which can be used as a template in making job descriptions and resumes, please share it with friends on your favorite social media channel, thanks so much! As you create your front desk receptionist job description, make sure you make it clear that a friendly attitude is an essential quality of an applicants' skills. Digitally savvy. A receptionist is a professional who is responsible for performing various administrative duties within an office setting. This oftentimes includes performing ad hoc administrative duties as needed. Notify residents of incoming packages. A minimum of three years of progressively more responsible health care experience or equivalent education in at least one of the following areas required: Skills: Missing something? If you're interested in becoming a lead receptionist, one of the first things to consider is how much education you need. Monitor main entrance and parking area via monitor screen at Reception area. Do you need a degree to be a receptionist? The receptionist is responsible for maintaining the order in the office and helping to keep things clean. Our growing company is looking for a head receptionist. Lastly, they should be able to handle any technical challenges that may come up. Responsibilities of a Lead Receptionist: Receive and rout incoming calls. You may change any section of our receptionist job advertisement sample to better explain the skills and qualities youre looking for in your next hire. A good Receptionist is organized, communicates well, and practices excellent time management skills. This post presents detailed information on the job description of a senior receptionist, including the key duties, tasks, and responsibilities they commonly perform. The courses listed below are affiliate links. The job of a receptionist can be very demanding. Please review the list of responsibilities and qualifications. The second shift typically arrives at 3pm to 12am, and overlaps for an hour with the morning shift. Tell us what *you* think of our resources and what youd like to see here in 2023. We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. They train and manage staff, supervise administrative and clerical duties, and address customer complaints and queries. Our company is growing rapidly and is looking to fill the role of head receptionist. Also tell them what they should include in the application, like rsum, certificates, references, etc.). Some of the most exciting jobs for former receptionists include being a sales associate, cashier, or administrative assistant. A Front Office Manager is responsible for all aspects of customer service, fromliaising with customers through to managing the office's day-to-day tasks. A good receptionist has a pleasing personality, is courteous and polite, and possesses a customer-centric approach to solving problems. First and foremost, smile often and avoid eating and chewing gum. The average lead receptionist salary is $31,289. The receptionists complete various tasks throughout the day, including answering and transferring phone calls, directing guests to the correct office, and scanning documents to add to the office's digital filing system. Greet clients and visitors with a positive, helpful attitude. A receptionist is required to handle and field calls as often as necessary. Administrative Assistant / Receptionist Job Description, Administrative Receptionist Job Description, Administrator / Receptionist Job Description, Customer Service Receptionist Job Description, Monitor main switchboard, direct calls and/or take messages, Monitor reception emails and action accordingly, Ensure reception, office and meeting room environments are clean and tidy at all times, Administer visitor sign in process and provide site inductions, Collect, sort and distribute internal/external mail and faxes, Coordinate all meeting room bookings, arrange catering when needed and maintain the Board Room, Key liaison officer for building management, Prepare all outgoing freight for collection and general mail to be delivered to the local post box, Order stationary, kitchen supplies, uniforms, special equipment, Manage contacts lists for internal staff, clients and suppliers, Liaise with external maintenance, office equipment suppliers to ensure efficient and timely service, Uses effective customer service skills to meet the needs of the patients, families and the staff to facilitate patient flow, Most tasks will arise and be completed day to day with a very short term focus, however it is important that the incumbent keeps a long term focus in mind, especially in terms of office costs and contracts, Passion for hair and TIGI, and be a strong representation of the brand for those visiting the TIGI studios, Ability to organize and manage numerous tasks at one time and prioritise, To ensure that all Front of House tasks such as visitor pre-registration, To expedite the satisfactory resolution of any problems that may arise, Forecast visitor footfall and determine supply levels required to manage the service, May be required to cover security duties during periods of absence, Must carry, or be able to obtain, a valid SIA license, To undertake any other duties commensurate with this role as determined by the Facilities Manager, Meet and greet all visitors with a warm and professional welcome, Liaise closely with other departments Maintenance, Catering, HR and Marketing Events, ensuring accurate communication takes place, Catering- Order and maintain tea, coffee and dispensable for the client refreshment bar, Assist and support the Admin and Executive Assistant teams in liaising with executives, provide phone and diary cover during absence or meetings, Flexible - You may be asked for example to work in the post room or to assist with meeting room set-up, Time keeping - Be on time to start your shift/working day, Previous experience in leading/supervising a team, Experience of working with hotel/spa booking and scheduling software is desirable, Genuine interest in holistic spa philosophy, Committed, enthusiastic, organized and customer focused, Act as a first point of contact to welcome all visitors & staff on arrival & departure, informing all relevant staff members of their guests arrival, Receive & book all meeting room requests, ensuring any refreshments or equipment requirements are provided and to ensure the rooms in general are kept to a high standard at all times, Receive & sort all incoming mail & deliveries, swiftly notifying all relevant recipients / departments of their arrival, Ensuring all out-going mail is prepared and ready for collection by Royal Mail, FedEx & DHL each day by their respective deadlines, Book any courier requests as required from Head Office & across our London shops, ensuring swift & accurate tracking updates and completion check off, Assist and support with department requests such as training events & presentations, setting up spaces and any additional requirements as needed, Assist with our seasonal selling campaigns, overseeing service delivery of our external caterers, ordering supplies, and liaising regards menu choice and feedback, Carry out scheduled Health and Safety procedures including but not limited to, Record and process the weekly timesheets for the LHQ and CMDES department, Monitor the visitors book and to be aware of the locations of all visitors to the building from security and health & safety aspect, Keep records of all security passes and key fobs that have been issued and administer the key fob door entry system, 5 GCSEs, grade A-C, including English and Maths or equivalent qualifications, At least 3 years experience in Reception duties, including managing meeting room calendars and incoming and outgoing post, Confident managing high volumes of visitors and VIP guests, ensuring excellent service at all times, Maintains an effective operational flow by communicating patients status to appropriate team members and keeping patient apprised, Provides education as necessary to patient regarding test locations, patient portal use, and follow-up (non-clinical) actions, Respectfully but firmly requests co-pays and/or outstanding balance at time of check-in, Ensures cash control by collecting, processing and balancing funds in the practices designated system and documents properly per AHMG guideline, In the event a minor, aged 16 or older is selected for the position, their continued enrollment in high school, trade school or college constitutes equivalent, Answer and direct telephone calls received through main directory, Ensure that appearance and condition of main reception area is maintained, Coordinate messenger scheduled deliveries to and from reception desk, Experience managing / leading the front of house department within a hotel / health club setting, Proven experience managing, motivating and training team members, A passion for customer service and exceeding guests expectations, IT literate with experience of placing / receiving product orders, Acquisition and maintenance of our GUESTs, Meet and greet all GUESTs with a friendly and welcoming smile, Manage the main reception area at HMH headquarters in Boston, maintaining a warm and inviting environment for employees and visitors alike, Liaise with employees who are expecting visitors, Answer telephone calls to the Boston headquarters main line, directing callers courteously and effectively, Administrative and communications support for the HMH executive team and Corporate Affairs department as needed, with tasks that may include but are not limited to scheduling, event logistics, organizational tasks, writing, design and other activities, Friendly disposition with excellent communication skills, Deal with GUEST queries and requests and arrange assistance as necessary, Prepare GUEST folio and check GUEST out upon departure, Operate a switchboard and direct incoming calls, take and relay messages, execute wake-up calls, Will be required to take live booking enquiries and also follow through with the hotels reservation procedure, Complete various aspects of Front Office administration as directed.