We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. Please notify us immediately if you believe the security of your Portal account may have been compromised. Relieve your team of administrative work and let us complete it more quickly and accurately. These terms and conditions constitute a binding agreement between you and Ascension Medical Group Saint Thomas ("we," "us," or "our"). Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. How soon can I expect a response from my provider? Below you will find answers to commonly asked questions concerning the website. The patient portal now exists in Spanish. Get expert help improving clinical and administrative workflows and your organizations overall performance. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. Select your provider and office location. See how we can help you coordinate care and engage patients wherever your organization falls on the risk spectrum. You can ask us to correct health information about you that you think is incorrect or incomplete. Starting a new practice can be overwhelming weve got you. We may contact you for fundraising efforts, but you can tell us not to contact you again. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. Ask us how to do this. Does the athenaPatient app have all the same functionality as my providers Patient Portal? What is the feedback form, and how do I use it? If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. How do I manage my saved credit and debit cards? Follow the prompts and schedule your appointment. The production team will review submissions but will not be contacting patients to follow up at this time. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. How does the athenaPatient app relate to the Patient Portal? We reserve the right in the future to charge a fee for the use of Patient Portal. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. A link to reset your Patient Portal password has been sent to. To see these views, navigate to your Inbox by clicking the . Select an available appointment from the calendar. For the best experience when using our site, please update to the latest version. Get answers to patient FAQs and access tools that can help you on your journey. It is at your practice's discretion to allow online appointment scheduling. We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. We plan to offer athenaPatient to all athenahealth customers and their patients soon. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. Improve clinical efficiency and financial performance with comprehensive support that scales as your needs evolve. powered by. athenahealth is unable to respond to general support inquiries sent to this email address. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). Ask us how to do this. Cloud-Based Healthcare Products & Services | athenahealth The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Select the payment you would like to view. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. Failure to comply with any of the terms and conditions contained herein may result in revocation of your license and cancellation of your Patient Portal account, including the right to access information through Patient Portal. You'll need to login to athenaNet to connect. Explore apps and services that integrate with our solutions to optimize workflows and practice experience. Please check periodically for updates. It is at your provider's discretion to make test results available. This website uses encryption software. Meet the experts helping us reshape healthcare. You are solely responsible for any sharing of Patient Portal content that you intentionally or unintentionally communicate to others. Deliver quality care more easily with support that lets you focus on your patients. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. Please click OK to continue your session. Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. All communications between you and your provider's office are carried over a secure, encrypted connection. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. We expect to make athenaPatient available to more athenahealth customers and their patients in the coming months. How do I know which of my family members data is being shown in the athenaPatient app? You may request a Patient Portal account for yourself. Click the Visit Web Portal button and an external browser window will open with you logged into your Patient Portal. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. You will also see a list of other individuals connected to your account with health records at the listed provider groups. You can complain if you feel we have violated your rights by contacting us using the information on page 1. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. for more information about an FDA recall. The Portal does not respond to web browsers' Do Not Track signals. Please try again in a few moments.? All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. You can find the feedback form under the Profile screen. How soon can I expect a response from my provider? Contact your provider's office and request a password reset email. We must follow the duties and privacy practices described in this notice and give you a copy of it. If you selected a security question when you set up your security option, the following page will appear: 1. If you need to speak with the office sooner, please call the office directly. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). Patient Portal is a communication service offered as a convenience to our patients. In these cases we never share your information unless you give us written permission: For questions on those practices, please consult your healthcare provider/institution, All other Portal support requests (e.g. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. Patients can message their doctor or provider directly and connect with their healthcare team! Navigate to the Account screen by clicking Account in the bottom navigation bar. Can I access my Patient Portal from the athenaPatient app? We can share health information about you with organ procurement organizations. What should I do when I get the following error, Something went wrong It looks like there was a hiccup on our side, and were unable to log you in. By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. ( " athenahealth ", " our ", " us ", or " we " ), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Collect more of what youre owed faster with services that support billing efficiency. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. Just find your QuickPay Code on your billing statement and you're ready to go. When you see this error, a problem has occurred with the app loading your data. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. *Please note that this feature will not be available until after December 2022*. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. We can share health information about you with organ procurement organizations. You can access it 24 hours a day, and it will help you with your needs. Scalable technology that spans care settings, Better care and costs with clinical data exchange, Integrating your insights into the moment of care, A partner for every stage of your journey. Click the Visit Web Portal button and an external browser will open with you automatically logged into your selected Patient Portal. However, we are working on adding more features to the app soon. If you need help remembering the email associated with your Patient Portal account, contact your providers office and they should be able to help identify it for you. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. In this case, the athenaPatient app will show all data for all persons you are authorized to access and view. If you don't agree, don't use the Patient Portal. You will need to wait until it is closer to the time of your appointment to check in. We are not required to agree to your request, and we may say "no" if it would affect your care. Here you will see an option under Our Resources titled Feedback. Meet patients where they are and deliver vital care while helping maintain your practices schedule density. athenahealth is your provider's trusted billing partner for secure online payment. Clicking Linked Portal Accounts will bring up a list of all Patient Portal accounts you are connected to and the provider groups that are connected. We may also share your information when needed to lessen a serious and imminent threat to health or safety. Navigate to the Visits screen by clicking the lower-left navigation button labeled, From here, if you have no upcoming appointments in the next few days, you can click the. Patient Portal Welcome | athenahealth When an appointment is available for check in, you will see a button next to it labeled. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. You cannot permanently delete sent or archived messages. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. Once there, you will see an option labeled Linked Portal Accounts. It looks like you are using an outdated version of your internet browser. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. athenahealth is unable to respond to general support inquiries sent to this email address. See how we work together to solve healthcares biggest challenges. Why doesn't anything happen when I click on a medical form? Posting of information to your Patient Portal account is at the sole discretion of your individual physician(s). Fully integrated workflows, functionality, and an intuitive patient interface make athenaTelehealth easy for clinicians and patients alike. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician.