If you really need it fixed sooner, you'd need to pay for a higher level of service from Openreach. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. Engineers from Openreach managed to cut our telephone line while they were working on our road. The ISP said it can take up to 72 hours. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. "Where talent is a dwarf, self-esteem is a giant. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. Come home no Internet. He has sturdy life goals and knows where he wants to go. [ link to this post] I have a line fault that needs to be fixed. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. You can view these money saving ideas by clickingHERE. . An engineer will install an ONT at your premises to connect to the nearby fibre cable. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. I'm wondering will there be engineers working on a saturday? Need to change your appointment? Interview. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. Anyone else had this? What is a Fibre to the Premises (FTTP) Service Identifier? BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. But you will have heard of BT, BT Broadband and BT Infinity . I'm wondering will there be engineers working on a saturday? Amount of compensation. (adsbygoogle = window.adsbygoogle || []).push({}); A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. They will try and get you . Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. Replying to . The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. In your case, communication between the two appears to have broken down badly. With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. We explained everything and he got to work fixing the previous engineers work and then took a look at the internet issue. It does not store any personal data. @katenoblett. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Just click on. The union was . Normal for Openreach is 5 days a week 7.12hours a day. Help and support; Contact BT; Back. Members of the Communication Workers Union (CWU), including call centre. Your just as rude! For
The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. The engineer first needs to turn on the cable that runs from the street cabinet to your property. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. We have a range of ways to get in touch for new and existing customers. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. You were left wondering if this was just a temporary fix. He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. BT argued that you still received a partial service. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 Openreach, which controls most of the UK's. What tips or advice would you give to others applying to BT? Our broadband then stopped working completely. Not really a good service from BT. The re-branding exercise actually started, in a very low-key way, a few short . Darlington, United Kingdom. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. Engineers from Openreach cut the telephone line while working in the street. Answered 26 October 2019 You will work long hours and not get paid for them . Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For
Depending on the type of fault and the stage we're at in repairing it, you can do this online. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? A specific time cannot be given and access must be available for the entire slot. 12h52. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Read about our approach to external linking. ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. This has been a nice experience and I wish the best to Arran in finding work.. Overtime is usually available so the minimum . Please only call if you have a letter from the government saying you are high-risk. 1. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Thank You). What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. New grading structure. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. And once you've got some experience under your belt, there should be opportunities for overtime. I later checked the track your fault on my dads account and it still had it noted that an engineerwas supposed to come Thursday aka today, so I cancelled it. If this happens we'll text you, call you, or send you an email to arrange another appointment. 30-03-2021 This cookie is set by GDPR Cookie Consent plugin. Depending on the provider and package you choose, you might be able to avoid paying for line installation. as per usual ,engineers working across the road and our broadband goes down. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. However, you may visit "Cookie Settings" to provide a controlled consent. Your salary I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? We're an incredibly well connected and supported network of people with a strong sense of community and customer service. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). If you aren't available, someone over 18 will need to be around. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. Now there is light at the end of the tunnel! The Communication Workers Union (CWU),. It could be Sky's Openreach account number, for the details that ISPs have given them. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. Sustainability, Northern
We need our broadband but have been told that it could take days to fix. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. They showed their strength but on Monday they will show their generosity. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. 26/04/2017. on The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. If you already have an ONT, its very quick to get connected. CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.". Garry Super helpful and knowledgeableman. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. Send us your details and we'll be in touch as soon as we can. . Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Qube are employed directly by BT to do Internal Home Checks. They'll aim to do this within 5 working days of you placing your order. It was reported a yesterday (I think). Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. Call us on0800 800 150to discuss your installation. But opting out of some of these cookies may affect your browsing experience. ", http://www.speedtest.net/my-result/3167201384. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. Work programme gives an insight into life as an Openreach engineer. They come across many different situations that require considerable skill and the ability to think and act quickly. We don't ask for any formal qualifications. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. This cookie is set by GDPR Cookie Consent plugin. Thousands of members of Communication Workers Union will take action for 24 hours. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. That's usually four or five days a week between Monday and Sunday. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". 8.40 for each calendar day that the service is not repaired. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. @bt_uk. Youll be sent a new hub, so keep it somewhere handy. I interviewed at Openreach (London, England) in Sep 2020. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. @richthestag. The strikes will take place on 29 July and 1 August. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. The phone stopped working, and our broadband was down for about three hours but then came. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. It says: Were very sorry about the problem with NJs broadband service. They will discuss this with you before starting any work. Delayed repair following loss of service. Replying to . Damage caused during a break in to your premises. Account and billing. I need an engineer to come to my premises to fix a broadband fault. The cookies is used to store the user consent for the cookies in the category "Necessary". CER / Field Insights - North England. Well send you a text with your engineers name and mobile number. on The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. Openreach did not have anything to add to the BT statement. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. Civil's don't have to give the hrs travel time as you have to start at a yard. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. Well send you a confirmation email with your appointment date and time slot. Ring sky told an engineer will come out in the next 48 hrs. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. They will call you to confirm their arrival time and to find out about any access requirements. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. BT Openreach What a great place to work! A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. I saw one at a cabinet last Sunday afternoon. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. 30-03-2021 Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. @XRaySpeX . 30-03-2021 Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. If you cant change your appointment, chat online or call us and we'll do it for you. If the work is complex, Openreach will take longer to do all the external work. I know this because I have 26 years of experience tracing all kinds of faults. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. We had to say we were from Openreach, working on behalf of their Service Provider . Work Experience. Job Responsibilities: Undertake poling when required Work on BT Openreach apprentice engineer Thomas (Tom) Dickenson. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). Please enter at least 3 characters to search. So, here's where it all started working as a Phone Engineer. Your contracted to 37.5 hours a week for work which your are field based. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. The BBC is not responsible for the content of external sites. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. 01-04-2021 I have a line fault that needs to be fixed. 22h52, Hi. Sockets becoming damp due to flood, spillage or exposure to high levels of steam. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously.